1 reviews | Active since Oct 2016

13 Feb 2019, 20:58

Disable tap n go!!

I'm absolutely horrified that tap n go is automatically enabled on my credit card!! I never asked for this function and can't locate anywhere on the website where to disable it. Yesterday I was about to pay for a transaction but before I even handed over my card the transaction went through!! No pin, no permission, NOTHING! How can this possibly be safe? ? I want this function disabled but FNB once again makes it near impossible to perform such a basic function without driving in to the bank and having to deal with tellers that don't know what's going on!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2019, 08:38
Official
Good Lindi,
 
Thank you for bringing this to our attention. 

We acknowledge your complaint. 

It has been routed to the relevant department and feedback will be provided shortly. 

I do apologize for any inconvenience caused. Ref: ***

Regards, Hello Peter Team Tel number: ***