PT
Phinias T

1 reviews | Active since Jul 2011

15 Apr 2019, 09:58

Dis-organised, discriminatory bank!!

I tried to apply for a business loan with FNB. I called the call centre numerous times and each consultant had a different story. I even went to Tygervalley shopping centre and was told that they can't assist me because I did not open an account there. They put me through to the call centre AGAIN and another lady consultant told me they don't offer loans to foreigners though I have all the legal documents to be hear. This is a very organized system. Half of the times the consultants don't even have the right information. Disgusted!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Apr 2019, 10:40
Official
Good day Phinias, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,

Hello Peter Complaints Team

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