PD
Premilla D
1 reviews | Active since May 2016
03 Feb 2020, 10:49
Dirty rogues
******s, rogues, *******!!!! *****ing R43000, 00 from a pensioner. And telling me they can't help. One of their staff stole 43000 and they say I owe them and must start paying them this month. Shameless, *********** *******!!!!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
03 Feb 2020, 12:38Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Feb 2020, 12:38
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
PD
Good day mam. This matter IS NOT RESOLVED YET!!! I received a letter but it is totally unacceptable!!!! They say they don'tkknow how the mistake happened! For all the pain, stress and suffering I went through, all the letter implies is that this is All my fault!!! The lady said it happened in 2013!!! So how does a non existant suddenly appear in 2020 as a debt??? It says the account is settled now, as though I opened an account and paid it off!!! Heartless! Not even an apology for putting me through so much anguish. Not even acknowledging the FNB was at fault, not me!!! I don't accept this letter!!!! No apology given.
Premilla D's updateReviewer Update
05 Feb 2020, 12:38Good day mam. This matter IS NOT RESOLVED YET!!! I received a letter but it is totally unacceptable!!!! They say they don'tkknow how the mistake happened! For all the pain, stress and suffering I went through, all the letter implies is that this is All my fault!!! The lady said it happened in 2013!!! So how does a non existant suddenly appear in 2020 as a debt??? It says the account is settled now, as though I opened an account and paid it off!!! Heartless! Not even an apology for putting me through so much anguish. Not even acknowledging the FNB was at fault, not me!!! I don't accept this letter!!!! No apology given.
PD
Premilla D's update05 Feb 2020, 12:38
Reviewer Update
Good day mam. This matter IS NOT RESOLVED YET!!! I received a letter but it is totally unacceptable!!!! They say they don'tkknow how the mistake happened! For all the pain, stress and suffering I went through, all the letter implies is that this is All my fault!!! The lady said it happened in 2013!!! So how does a non existant suddenly appear in 2020 as a debt??? It says the account is settled now, as though I opened an account and paid it off!!! Heartless! Not even an apology for putting me through so much anguish. Not even acknowledging the FNB was at fault, not me!!! I don't accept this letter!!!! No apology given.