Direct debit department

Item: FNB (First National Bank)
Rating: 1
Author: Clinton D

Debit dispute please call me after 4 I wasted over R100 airtime just to listen to freaking hold music. Getting through to you is a freaking nightmare... No option for a call back and doesn't tell you how far you are in the que, I wasted both teas and my lunch trying to get some form of communication from yiu

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Oct 2019, 12:52

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply28 Oct 2019, 12:52

Official

Clinton D's updateReviewer Update

28 Oct 2019, 13:04

Hi, you called i picked up when i answered the call was muted and dropped

Clinton D's update28 Oct 2019, 13:04

Reviewer Update

Hi, you called i picked up when i answered the call was muted and dropped