zD
zaid D

1 reviews | Active since Oct 2019

04 Oct 2019, 06:36

DIPHO THE UGLY FACE OF WOODMEAD BANK....SO SOUR!!!!!!!!!!!!!

ON THE 3RD OF OCTOBER I WENT TO FNB IN WOODMEAD FOR ASSISTANCE WHERE MYSELF AND MY WIFE MET WITH A WOMAN NAMED DIPHO WHO WAS STANDING AT THE DOOR OF THE BANK WITH THE MOST SOUR FACE I HAVE EVER SEEN , WE EXPLAINED THAT MY WIFE LOST HER CARD AND PHONE TO GET AN OTP . ALL WE WANTED WAS A STATEMENT AND A TEMP BANK CARD SHE SAID SHE CANNOT DO ANYTHING TO HELP US AND THEN COMPLETELY IGNORED US , ANOTHER LADY HELPED US HER NAME WAS KEALEBOGA SHE WAS A REAL STAR AND WE DID GET A STATEMENT FOM HER SHE WAS AWESOME . IT IS SAD THAT DIPHO DID NOT EVEN SHOW THAT SHE CARES TO ASSIST AND TO STAND AT THE DOOR OF THE BANK AND WELCOME US SO RUDELY . WHAT A BAD EMBASSADOR OF THE FIRST RAND GROUP.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2019, 09:51
Official
Good day Zaid Dangor, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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