Digusting customer service for Premier FNB bankers

Today i queried a email a received from a unknown company advising I had a debit order set to go off my account on 25th February until 25 February 2022 which i did not approve. I then immediately contact FNB via secure chat at approximately 9.30am. I have been back and forth since then with 3 consultants providing me with different information first i was told I need to speak to the ***** department then I got through to the ***** department I was told I need to speak to debit order department. I get through to a AI consultant who picks up keywords of your requests and they then assume what you are calling in for and then just says debit order department is not available. I then send another secure chat only to get through to consult who has a load of attitude and it seems to be has no interested of FNB besides their paycheck they receive. After not getting any help from him either as he expected me to send my query back to him I requested his to read the previous notes which he took his own time as I had to ask him if he is still reading. He refused to call until I then threatened to cancel my current account and his was to glad to the reply he will send my request to cancellation team. WOW FNB does not retain there clients!! This consultant was not helpful he kept speaking our me and was getting frustrated with me not understanding his explanation as his explanation was all over the place and not making sense. Paying a premier fee is actually not worth it and now after dealing with consultants who has no interest in retaining their clients is worrying. I will be saying GOOD BYE FNB it will be sad but your Customer Service has deteriorated over the years. Private Client, Premier Client Gold card client = Overall same service . A simply query need a simply answer escalated to and unnecessary complaint. Maybe your bankers should speak simply English and avoid wanting to sound like expects.