Digital platform only works with Credit card

I am currently overseas and made the mistake of entering my password incorrect 3 time on the FNB Digital app, and as I dont have an active Credit card I cannot reset the password, I have sent numerous messages & complaints to FNB with little success as it appears the only way you can reset your password is with the credit card. i even the person who called me if they could reset the password back to what it was but it appears as if their Digital Platform only works on active credit cards, so here I sit in a foreign country with no access to see the spend on my credit card by my wife, cannot mange my Home loan, car loan & personal loan as FNB cannot reset my Password. This is really very backward