Digital ***** Department

Very poor service from FnB digital ***** department. My account has been blocked for 35 days now and there is no feedback. My case is handled by a lady called Boitumelo Mogane. It’s very hard to reach her as she doesn’t take calls and doesn’t respond to emails. I sent her all documents she required and that was the last time I heard from her. Today it’s the 35th day, I cannot access my funds and I cannot do anything about it. Her team leader was of no help because he himself cannot get a holder of her. I am stuck with bills to pay and I cannot pay them because my account is frozen and it seems as if no one will assist me because FnB as a whole is giving me the run arounds.