Digital ***** department

So I have emailed Ms Clarice Swanepoel the affidavit that she wanted but she hasn't responded so I don't know whether she got it or not secondly she had told me that a legal representative will contact me yet no has contact me until today my account had an hold from the 10th of March until today am failing to pay for accounts as it my accounts were linked to fnb I have gone Into arrears cause of this hold on my account to be honest I am very disappointed with first national bank