DIGITAL BANKING NIGHTMARE

One of the most frustrating experiences I've had with FNB. The service keeps getting worse. Yesterday I attempted to make a payment to a Nedbank account by adding a recipient. For some reason I could not find Nedbank Limted and found 3 Nedbank options on the App. Asked the Digital Banking team through the premier bankers online, who asked if it's a once of payment which I said it indeed is one. She advised me to make a once off payment. Made the once off payment and informed her I didn't get an option to make pay and clear the funds. The consultant said I can get the money cleared in the branch which I was unable to do as the branch says the can't and we called the premier suite which could not help also. My problem is the same staff which we would like to believe are competent and there to help are misleading us. And as always the "how can we help you" line disappears and is replaced by "sorry we can't help you", "we also don't know what to do" Stop misleading us, you can't help