Dificulty exchanging a faulty eBucks product and lack of service from Private Banking

<p>It has been longer than a month since logging a query with eBucks regarding a faulty product, as well as an attempt to get my Private Banker to also assist and I have had no results yet.</p> <p> </p> <p>The eBucks call centre always respond by saying they will escalate the call, but I never receive any updates or feedback. And my Private Banker simply sends me a one liner message after I followed up with her that she is still waiting. Another week later and I am still waiting for anybody to respond.</p> <p> </p> <p>Private Banking is not worth the extra cost if this is the type of service you receive. And I'm not sure FNB should promote eBucks if this is how they treat their customers if they have faulty items/returns? </p>