difficulty switching accounts

For the past two weeks I have been trying to change my gold cheque accounts to young professional premier accounts. I sent all the required documents and I still had to call to see if there is progress on my query. In the past two weeks I have called more than 7 times, and every time I called, I was transferred to a different consultant/division more than 5 times. I have a loyal customer to FNB for almost 10years but this is the level of service FNB delivers. I'm am annoyed and upset .