Difficulty downgrading Private Clients credit card after poor service

Hi there,

I am deeply disappointed with my experience with FNB lately. I was a Private Client for the past few years but since my private banker doesn't respond to me (11 days and counting despite your promise of 24 hours) and due to incredible frustration with CCD couriers, I have chosen to downgrade to Premier Banking. Since one cannot downgrade online, I took some time out of my workday to visit a branch.

At the branch I was told that they could only downgrade my cheque account and only once they had done so did they tell me that they couldn't downgrade my credit card. I was told that I had to email ********** which I did on the day and I have now been waiting ~5 days (~3 working days) for a response. I would greatly appreciate a swift response as I do not want to pay duplicate account fees for having a premier bank account and a PC credit card.

Please can you revert back to me urgently.