TR
Tabitha R
1 reviews | Active since Jun 2019
07 Jun 2019, 13:40
Difficulty downgrading - no responses, incorrect contracts!
I have waited over two weeks for my account Private to be downgraded, despite a one Bubele Manqamane indicating I will get the "forms" within 24 hours. When I finally get an email from Bubele Manqamane the contract is completely wrong - which I sent back and now there is no responses all round. I have tried to reach out to Danie Smit and Bubele to no avail. At this point I am paying monthly fees on accounts I have specifically asked to downgrade. Honestly at this point I am wondering whether shutting down all accounts and investments with FNB is not the easier route.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
08 Jun 2019, 10:17Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply08 Jun 2019, 10:17
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***