Different departments can't communicate ?!

Seven days ago, as requested, I emailed a signed overdraft quotation to a given email address belonging to FNB Premier Banking support. The receipt thereof was confirmed, and the overdraft was loaded on my banking profile. All was sorted.<br> <br> Today I get an email from a different department (FNB Premium and Business Core Banking - Transactional Fulfilment), saying that I should send through my signed quotation, otherwise my overdraft might be revoked. When I phoned the given number, I was told that the premier banking I had spoken to was a different department, and it's not them, so .... yada yada yada.<br> <br> Honestly FNB, I am tired of being your interdepartmental lackey. Sort your cra-p out, alright? <br> <br> I don't get how you can advertise the benefits of having a premier support service for premier clients when it doesn't work as advertised.