VH
Vukani H

1 reviews | Active since Feb 2024

26 Feb 2024, 15:05

Diffefences balances between FNB and Debt collector, Settlement letter.

I have a problem with a loan that I have with FNB. I had a temporary loan. It was handed over to a debt collector( HP Attorneys). I paid it off but my profile has not been updated and settlement letter has not been processed. If I call FNB they say there is amount that is still outstanding, if I call HP attorneys, they ae saying it has been paid off. I don know what to do now. Please help. it is urgent.

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Replies (2)
VH
Vukani H's update26 Feb 2024, 16:28
Reviewer Update
May you please resolve this matter as quickly as you can. I need to enroll in the tertiary institution. In order to do so, I need to access formal financing. I cannot do that as you guys have not updated my credit bureau. My deadline for registration is 10 March 2024.
VH
Vukani H's update29 Feb 2024, 16:22
Reviewer Update
FNB has regain my faith. The urgency and the manner in which this matter was handled has been very impressive. Thank you all for helping me in such a short space of time. Many thanks from FNB and it employees.