1 reviews | Active since Nov 2019
Didnt know "FNB IS STILL USLESS??? until no
THIS IS THE MOST *********** BANK THAT I AM ALWAYS DEALING WITH. ITS NO LONGER FUNNY HOW THIS BANK HAS TOTALLY IGNORED ITS OBJECTIVE AND NOW DECIDED TO FORGET ABOUT THE ALL THE BANK DUTIES THEY PROMISE TO SERVE THE CUSTOMER BUT DOING THE JOB OF FBI WITHOUT ANY REASONABLE REASON. THE BANK HAS BLOCKED MY CARD OVER 36HRS AGO AND ALL REQUIRED DOCUMENTS HAVE BEEN SENT TO THE EMAIL BUT UP TILL NOW NON OF THEIR CLOWN STAFF OR INFLUENCER WORKERS ;AZING AROUND THE BANKING ORGANISATION HAD DEEMED IT FIT TO RESPOND OF GIVE ANY REASONABLE REASON SO AS TO WHY MY HARD EARNED AND LEGITIMATE MONEY WOULD SUDDENLY DISAPPEAR FROM MY BANK ACCOUNT AND BECOME ZERO JUST BECAUSE THE BANK THINKS IT CAN DO ANYTHING WITHOUT BEIGN QUESTION. THE MOST ANNOYING PART IS THE USELESS AND *********** STAFF THEY KEEP RECRUITING AS CALL CENTER AGENT TO BE READING THE SAME COPY AND PAST SO CALLED INFORMATION TO CUSTOMERS OVER THE PHONE. YESTERDAY WAS FRIDAY FGS AND THUS USELESS BANKER WAS TELLING ME TO WAIT 72 WORKING ***ING HOURS AS IF I AM A NON LIVING THINGS AND DONT NEED MOENY TO SUSTAIN MYSELF AND FAMILY. I THIN ITS HIGH TIME FNB STARTED CONSIDERING QUITTING THE BANK JOB AND LEAVE OTHER RELEVANT AND MORE RELIABLE COMPETITORS IN THE BANKING SECTOR TO SERVE US THE CUSTOMERS WELL AND RIGHTLY. JUST OPEN MY BANK ACCOUNT AND LET ME WITHDRAW MY MONEY AND TAKE TO A MORE RELIABLE BANK SINCE YOU KNOW YOU DONT WANT FOREGINERS AS CUSTOMERS
What is the point of responding privately if nothing is actually being done? You seriously need to stop employing overzealous and *********** customer care staff who do not know how to do their jobs. It feels like they are just privileged to sit there all day, get paid, and give customers scripted responses that solve absolutely nothing.
My account has been blocked since Friday and today is Monday, yet your staff keep telling me to wait 72–74 working hours for a turnaround time. That is completely unreasonable. If your staff work an 8-hour day, 72 working hours is actually about 9 working days. So how exactly does it take more than a week for a bank to resolve a simple issue on a customer’s account?
Where else in the world does it take that long to resolve something like this? Only at FNB apparently.
I have a family at home and mouths to feed. We barely survived the weekend without access to our own money, and today my daughter cannot even go to school because we have been locked out of our funds. This is hard-earned money that your bank is holding hostage while your staff keep repeating the same useless responses.
What is even more frustrating is that when I go into the branch, the people sitting there cannot assist and instead ask me to call someone else using a landline in the bank. So what exactly is the job of the staff sitting face-to-face with customers in the banking hall if they cannot help resolve anything?
PLEASE just lift the block on my account. If you are tired of servicing me as a customer, then say it openly so I can move my banking els
What is the point of responding privately if nothing is actually being done? You seriously need to stop employing overzealous and *********** customer care staff who do not know how to do their jobs. It feels like they are just privileged to sit there all day, get paid, and give customers scripted responses that solve absolutely nothing.
My account has been blocked since Friday and today is Monday, yet your staff keep telling me to wait 72–74 working hours for a turnaround time. That is completely unreasonable. If your staff work an 8-hour day, 72 working hours is actually about 9 working days. So how exactly does it take more than a week for a bank to resolve a simple issue on a customer’s account?
Where else in the world does it take that long to resolve something like this? Only at FNB apparently.
I have a family at home and mouths to feed. We barely survived the weekend without access to our own money, and today my daughter cannot even go to school because we have been locked out of our funds. This is hard-earned money that your bank is holding hostage while your staff keep repeating the same useless responses.
What is even more frustrating is that when I go into the branch, the people sitting there cannot assist and instead ask me to call someone else using a landline in the bank. So what exactly is the job of the staff sitting face-to-face with customers in the banking hall if they cannot help resolve anything?
PLEASE just lift the block on my account. If you are tired of servicing me as a customer, then say it openly so I can move my banking els