ZH
Ziyaad H
1 reviews | Active since Feb 2015
19 Feb 2015, 10:50
Didn't disclose correct billings to me
I received a call saying that they will upgrade my account because my spend is too much. They said that they would upgrade it to a cheque account at no cost. My account was debited over R350.00. When I called to find out why, nobody could tell me the exact reason why. I spoke to a female who was rude and *********** to assist. i told her I would cancel my whole account and move to ABSA. She said okay fine then. This was unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
19 Feb 2015, 11:08Hello ZiyaadH10,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 627749.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 627749.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply19 Feb 2015, 11:08
Official
Hello ZiyaadH10,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 627749.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 627749.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)