DID NOT RECEIVE MY MONEY FROM THE ATM

Item: FNB (First National Bank)
Rating: 1
Author: FUNDISIWE N

This morning I went to the FNB atm, The money did not come out of the atm machine. I then change the atm but on the one that I went to the money did come out and that atm said the limit is R200. I thought maybe the atm does not have enough money I went to another FNB atm. I took 5 steps than I decided to check my balance via cellphone banking. I saw that the money has been taken out. I went to the security. He spoke to the guy by the cameras, the guy checked for me if anyone has used the atm after me but he confirmed that nobody used the atm after me. Please assist.

Thanks.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

01 Mar 2019, 11:35

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply01 Mar 2019, 11:35

Official