Did not receive ebucks for fuel purchases

To whom it may concern<br> <br> I was phoned by FNB to upgrade my account to a Platinum account. I asked the agent if my ebucks level would change if I went to Platinum and he said no because I earn 18500 points a month and it is more than the 18000 I would require. He then upgraded my cheque account and after a few days I received another call from FNB to upgrade my Credit Card also to platinum. I didn't meet the monthly income to upgrade and was told I was going to stay on gold. When I checked if I received my ebucks for fuel purchases I saw that i did not receive anything. Also today I saw that my credit card does not qualify for ebucks because I dont spend more than R500 which is incorrect. I am very unhappy as I should have earned 15% on my fuel.