Did not receive airtime bought

<p>I bought R69 data on the 28th May through cellphone. I did not receive the airtime. I called fnb 3 days later and was given a reference number *** and was told that I would get a response in 2 days. Today (4th June) I still had not received a response. I call again and I'm told that the reference number shows nothing (really?!). I am then told to call the network provider which I do. Network provider says no purchase is showing. I am not in the business of donating my money to fnb. This is appalling service</p>