1 reviews | Active since Jan 2014
Did not honour their promise
<p>I am complaining about FNB bank, they double debited me on Friday for the personal loans that I have with them for no reason, I went to the Branch at Campus square on Saturday where I called the personal loans department and spoke to Joy who assured me that my refund will be processed within 48 hours, today is Monday and they have not refunded me still, FBN service is out of this world. My reference number for the call is 417478. Disappointed.</p> <p> </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)