Did not get correct loan paid up letter

Hello Peter,<br> <br> In 2011 I took a loan of R3000 & my work ended in 2012 & was unable to pay it as I had to pay it off in 3 years.It was handed over to lawyers.I got another job in August 2013 & paid off the loan in Dec 2014.I was sent a paid up letter with the reference which was with FNB bank,but Experian (Credit Bureau) was given a different reference number.I was also told that they will have the credit bureau update on their system that I have settled the loan.<br> <br> Around May 2015 I found out that the Credit Bureau have not updated on their system.I then went to FNB branch in Parow Centre in Cape Town requesting them to provide me with paid up letter which has a reference number which corresponds with the Credit bureau and I was told that I will get the letter within 48 hours emailed to me.Until now I have not received it.Sep 3,I sent email to the person who gave me an incorrect letter, no response.I went to complain to the FNB branch in Gardens by the branch manager,no solution and went again to Parow Centre on Sept 18 and was told by Sept 25 I'll get the correct letter & I did a follow on Sept 26,but until today no letter.Please help me.Steve Thabo Mboweni [Email Removed]