JS
Jacques S

1 reviews | Active since Dec 2017

02 Dec 2017, 12:42

Did not feel welcome.

I had a problem with my cash passport and one of the staff could not help me to get my security details. Not because he couldn't just because he was to busy.

Extremely disappointed.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2017, 09:05
Official

Good Day Jacques-jakie-steyn,

Thank you for taking my call earlier,

We would like to sincerely apologize for the bad experience you received at the branch.

We have escalated this the branch Manager who will be addressing the service failure with the consultant.

***

Kind regards,

Hello Peter Team