Did Not Debit account

Fnb Failed Debits

I called fnb loans and credit card to understand why the debit orders never went through for the loans and credit card

I have recently closed my fnb cheque account but before closing the account I was advised to sort out the debits. Which I did and sent the bank letter aswell.

The challenge now is fnb calling me to say I did not pay. May I request that I be assisted with all 3 debits and also this has had a negative impact on me.

Feedback is from the consultants I spoke with.

Advised by Katlego Sekopane Loan 1 - [ ] Feb went off - [ ] Mar did not go off this month (not sure why)

Loan 2 - [ ] Feb and March did not go off both months

Katlego Sekopane - 1st consultant to escalate and advise as to why it didn’t go off on the new account number (standard bank). Debit and accounts department

Credit Card Consultant - Vhuhwavho Nelwamondo - [ ] The debit is active (he made me wait and I was disconnected as I was waiting to get when the debit was activated) - [ ] Consultant advised that the debit did not it didn’t go through not sure why it did not as a result he will transfer me to accounts

Consultant3 Katlego Poo

- [ ] An email sent to fnb debit email by Katlego- [ ] Katlego advised that she can see the request showing as it was resolved (CAS-***4-y9x0s5) not sure how it was closed. - [ ] I have since resent the email that I sent in February with the Standard Bank letter to Katlego Poo

This is what I am asking from FNB:

- I need the debits resolved going forward and get confirmation that standard bank account will be debited on the 25 of every month - The fact that I have arrears is not my doing as fnb did not action the instructions that I gave - My credit score is also showing that I have 2 months missed payments

I would appreciate if this matter would be resolved as soon as possible.