did not close account as requested

In January 2015 I went into the branch requesting a cancellation of my account due to moving to another bank and I was assured that it was closed.Yesterday 13 may 2015 I received a call were they said my bank is in arrears with +- R1900... then over the phone I was told to go to my nearest branch where they should reverse all the charges to my account and then close it. I went to Eldo village and tried it without success. The only option they could give me is to go back to carlton centre but due to working hours there is no way possible for me to go there and this lack of service from fnb can make that I get a bad credit record. Sort this out ASAP. Because I dont feel liable for that amount due to it not being my fault. <br> <br>