Did not assist in a ewallet transaction verification, un helpfull, no response after 3 weeks Lost R3000 due to *****. :-(

<p>I phoned FNB premier to confirm a ewallet transaction of R3000. FNB assisted asured me the money can be withdrawn from an ATM, I made to inform her that I have not used Ewallet before and needed to confirm the transaction, where she agreed that my SMS I received is good and could go withdraw the money.</p> <p>I have been *****ed and FNB was not helpfull. Luckily my phone calls are also recorded, so I send my recorded phone calls and all details to FNB Supervisor, Until this day I have not heared anything from FNB, I have left more than 3 msgs about this, What if this was confirmation for R50 000? I am consered of the security, and the response time, I am requesting a reimbursment. I have given them another week to make contact before I close my account and move to another bank. I need to see actions taken to reduce the risk so that it does not happen again.</p>