ST
Stephanie T
1 reviews | Active since Aug 2016
28 Mar 2019, 08:28
Diabolical contact centre
I have been trying to get in touch with the contact centre to correct a quotation sent to me, which should have been for a gold credit card but instead is for a premier credit card. I have been bounced between departments and I have spent almost R100 airtime trying to get someone to do the simple thing of resending me the quote. Why is it so easy for you to get hold of me to sell me stuff but not for me to get hold of you guys?
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
28 Mar 2019, 10:33 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply28 Mar 2019, 10:33
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
ST
Stephanie T's updateReviewer Update
09 Apr 2019, 08:50I am still waiting for someone to contact me with regards to downgrading my credit card,which I was told was the only way to fix being given a premier credit card. I am completely frustrated by this as it's very expensive for me to keep calling the contact centre to try and fix a mistake YOUR salesperson made. I am considering closing my account because of this.
ST
Stephanie T's update09 Apr 2019, 08:50
Reviewer Update
I am still waiting for someone to contact me with regards to downgrading my credit card,which I was told was the only way to fix being given a premier credit card. I am completely frustrated by this as it's very expensive for me to keep calling the contact centre to try and fix a mistake YOUR salesperson made. I am considering closing my account because of this.