DHA & Tech vs actual people

Your app works, and typically one can do what is required using tech. The problem is when you need a person to help you.

After we were ******, we wanted to disable our phone profiles. We still had our cards, so we didn't need to stop all the cards and place all the accounts on hold. Your phone persons didn't help us all that much. I figured out how to do it with your PCs that read my fingerprint. Luckily the branch manager helped my Wife as the fingerprint thing didn't want to read her fingerprint.

Now I need to book a place for the DHA at one of your branches. I noticed another person complained in April about not being able to do this. You have four branches in Gauteng that are all fully booked. You can't tell me when new bookings will happen but state that it is a DHA initiative. The issue is that other banks have sufficient branches, so you should have motivated more branches in Gauteng in 6 months.

https://www.hellopeter.com/first-national-bank/reviews/fnb-and-dha-link-not-working-***

This doesn't reflect great for FNB. I am now trying to log into DHA, and their site is buggy. So though it might not be your fault, you should make work of it so that people don't see that as unanswered complaints