*****

Dear FNB Team,

I am extremely frustrated with the level of assistance I have received regarding my ***** query.

While the bank is very efficient when it comes to deducting funds, I have unfortunately not experienced the same efficiency when seeking assistance for a *****-related matter. I have engaged with three different agents via the secure chat on the FNB mobile app, and none have been able to resolve my issue.

I was provided with an email address to escalate the matter, however, the email repeatedly bounces back. I clearly communicated this to the agent, yet no alternative solution was provided.

Due to the nature of my work, I am not in a position to call and wait on hold to speak to a consultant. I therefore request that a competent representative urgently contact me directly to resolve this matter.

I trust this will receive the prompt attention it deserves.