1 reviews | Active since Sept 2019
Device/Browser Verification process questionable
I have never been so annoyed and frustrated by FNB Digital Banking. I was trying to send money to value of R1050 and I wasn't able to because my device in not verified. Even if I tried using online banking, I was still unsuccessful. Now I'm being told that I need to wait 7 days for my devices to be verified. That's 7 days of having limited functionality!
The thing which annoys me the most is how come its takes 7 days to verify a device. Surely there can be more secure and quicker ways to verify a device. And then FNB prides themselves as having the best digital banking meanwhile they have such *******.
Please either help verify my devices immediately or find a secure way I can have it done ASAP. I'm seriously loosing my call and my patience is being tested
I have been contacted by an agent to assist with complaint. There was no immediate resolution for my complaint as the device verification takes 7 days.
I find this extremely unacceptable because I'm sure a bank as big as FNB would have had other ways of verifying a device without having to wait 7 days. I will reserve any further comments and just say FNB need to conduct more surveys to understand customers.
I have been contacted by an agent to assist with complaint. There was no immediate resolution for my complaint as the device verification takes 7 days.
I find this extremely unacceptable because I'm sure a bank as big as FNB would have had other ways of verifying a device without having to wait 7 days. I will reserve any further comments and just say FNB need to conduct more surveys to understand customers.