1 reviews | Active since Jan 2014
Device payments missing
<p>I had taken out a smart devices a long time ago with you guys and beginning of this year I phoned to enquire when will the last month be of my payments to which I was told December provided I keep paying.</p> <p>I just logged into my smart device account and saw that the I owe you guys in total has not been going down and when enquiring again not only was I told that it will take another 14 months of payments so not this December but I have not been paying for my smart device since before May and my account has been handed over to your attorneys well my attorneys will be contacting you because not only do I have statements showing but SMSes as well showing smart device payment every month and on top of all that I have money in my acccount so please tell me how is it you are unable to collect payment from me since before May yet not only did my account have money in it(I have withdraw it all since you guys take the money for the smartdevice but do not acknoledge it)but I have statements and SMS's showing you deducting the smart device amount each month.</p> <p> </p> <p>This is the last time FNB stuffs me around okay this is not the first time you guys have done me in and after I have paid off this device I am close off my account and going somewhere else because I have given you people more than enough chances</p>
Good Day Mrs Wreyford,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
Good Day Mrs Wreyford,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
Good Day Mr Denholm G Wreyford,
Apologies for the spelling error on the previous mail.
Kindly be avised I have logged a formal complaint and a specialist will be
contacting you soon.
Regards,
Daffnie Govender
***
Best regards,
Good Day Mr Denholm G Wreyford,
Apologies for the spelling error on the previous mail.
Kindly be avised I have logged a formal complaint and a specialist will be
contacting you soon.
Regards,
Daffnie Govender
***
Best regards,
Your so called specialist did not help at all, I am still having this issue furthermore your specalist tells me I have made no payments on the smart device from the beginning of the year yet I just got a 3 month bank statement and can see I have been billed all3 months so again I am so very confused as to why I am being billed but it is not reflecting on yourside and instead of actually trying to find a possible fault you automatically brand me as a bad payer and send your Attorneys after me... Horrible service hay very disappointed.
If a certain month is missing a payment that would be understandable and we could work that out but I have been told I have missed EVERY month from Feburary and I need to make up for all payments from Feburary onwards yet looking at bank statement for July alone I can see it says SmartDevice and the amount taken off so please answer me that??
Your so called specialist did not help at all, I am still having this issue furthermore your specalist tells me I have made no payments on the smart device from the beginning of the year yet I just got a 3 month bank statement and can see I have been billed all3 months so again I am so very confused as to why I am being billed but it is not reflecting on yourside and instead of actually trying to find a possible fault you automatically brand me as a bad payer and send your Attorneys after me... Horrible service hay very disappointed.
If a certain month is missing a payment that would be understandable and we could work that out but I have been told I have missed EVERY month from Feburary and I need to make up for all payments from Feburary onwards yet looking at bank statement for July alone I can see it says SmartDevice and the amount taken off so please answer me that??
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
Hi, I have spoken to your consultant who was alot better spoken than the previous two who were rude and demanding advised that because I missed only 2 months and not an entire year like your other consultants said, the discount amount at which I bought the laptop from you guys at has been added to the laptop as a penality which I feel is very unfair as I had no idea the 2 months were missed and would happy pay em back as these were 2 months from the beginning of the year but apparently you guys have no control over that which I find hard to believe but regardless please send me my terms and conditions on the smart devices as well as the records of the 2 months I missed so I can see what went wrong please email these to the email address you guys have on me.
Once I have paid off my device I will be closing my account with you guys, I feel a bank that causes me such a headache is not worth being with nor recommending to others.
Hi, I have spoken to your consultant who was alot better spoken than the previous two who were rude and demanding advised that because I missed only 2 months and not an entire year like your other consultants said, the discount amount at which I bought the laptop from you guys at has been added to the laptop as a penality which I feel is very unfair as I had no idea the 2 months were missed and would happy pay em back as these were 2 months from the beginning of the year but apparently you guys have no control over that which I find hard to believe but regardless please send me my terms and conditions on the smart devices as well as the records of the 2 months I missed so I can see what went wrong please email these to the email address you guys have on me.
Once I have paid off my device I will be closing my account with you guys, I feel a bank that causes me such a headache is not worth being with nor recommending to others.
Still no email with regards to my terms and conditions as well as the mission dates paid, now I get an sms saying I owe a hell of alot more than ever before AND you are handing me over to legal, I am truely disgusted by FNB I will never go through you guys again and I will make sure everyone I know avoids you as well.
Still no email with regards to my terms and conditions as well as the mission dates paid, now I get an sms saying I owe a hell of alot more than ever before AND you are handing me over to legal, I am truely disgusted by FNB I will never go through you guys again and I will make sure everyone I know avoids you as well.