Device Collection &/ No Device Collection

I wanted assistance with my mobile device that was not functioning correctly yet I received no quality services since Monday morning at 09:25am I have requested a update as to when they will collect the device all that they can say is they contacting the collection company and that they will be in contact both FNB and the LG collection are not getting back to me meaning I am sitting with a device that is having manufacture falts not allowing me to use a item that I have been paying with should they not resolve this within good time I will close my account with the bank after making the arangements to settle the device or return it should they not be able to assist as I refuse to pay or a non functional item.<br> <br> I have sat two days at home doing nothing waiting for someone to contact me or collect the device, wasted large amounts of airtime contacting them as well as further delayed my process of receiving a replacement phone that of next week Wednesday will be critical for me to be reachable from work.