Deteriorating Service

<p>FNB's service seems to be deteriorating every year. I am due for a new card that expires at the end of the month and FNB did not give me any options to collect it at the bank. Instead they have opted to use the pathetic DSV courier company, who pitch up in their own time without adequately informing you and then take off and decide to sit on their behinds with your card. FNB is attitude is like ... that's not our problem now ... it's yours. Trying to get any responde from this courier company is a nightmare. They will tell you more about how they cannot help you beacuse they have not givenb you a reference number than help you ... this culture is also rubbing off onto FNB. So while I wait for them to respond ... I am considering switching banks. This is not the service I expect after being a client for so many years.</p> <p> </p>