Deteriorating service

I have been experiencing such bad service from fnb lately. It started with a reversal that was supposed to take 7 days but took more than a month to be effected.

Now, i made a transfer to from my cheque acc to homeloan account on the 31st, those excess funds still aren’t reflecting on my homeloan account and it is the 2nd of Jan. I cannot access those funds. Im being sent from pillar to post. It’s unacceptable.