Deteriorating Quality of Service

I left Absa to go to FNB because of ebucks...which are no longer generating as it used to. Now, there's a major commucation issue between the FNB app and other apps (takealot in my case) I do finances which mean both me and my husband's FNB profiles are loaded on my phone. When, and IF, I get the prompt to approve a transaction, the stupid app opens the wrong profile. So if I pay with my husbands card, my profile is opened. This never happened before. What is going on? Further more, the app constantly says "You're offline" while I have full internet access. It was a damn struggle to open an account for my son. The digital platform is useless, and in the bank itself too. When we bought a car, no one - not the call center or the bank itself - could get our payment approved. We had to do it in three smaller payments because of limitations on your platforms. FNB and their app and branches and ebucks are really getting on my nerves. At this rate, I will move our banking to somewhere else. Get your services back on standard, for heaven's sake!