Details change, info change - nothing gets updated

To the reader, i have posted before then we get a response and we spend 3 to 4 hours in a branch to sort out our problems only to find everything back to it original state again. This is now going on for 19 months<br> We are now giving up do we need to close our account and go elsewhere ?<br> I thought FNB is there to help us in our business banking not cause more problems<br> Branch does not take responsibility for online and vica versa and we as the client sit with the issues