1 reviews | Active since Feb 2018
Detailed Statement
Good Day I've requested detailed statement on my credit card that I have been paying off and was not getting you eventually I escalated it to FNB queries and the consultants was eventually replaced by another. Now im having the same problem with the new consultant she advised me today that I can't get details statement as a lot of questions are asked and I will be charged. Is it not mandatory for me to receive statement? She also advised they provided me with statement I October so I should not ask again.
Kindly assist
Thanking you in advance
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***