DESTROYED CHEQUE BOOK

Ordered a cheque book for my mother and received the SMS on 02.02.2016 stating that it had been ordered and providing the tracking number etc. Today still no delivery, when I contacted the call centre I was told that the book had been destroyed because they had been unable to contact us for delivery. They apparently had called us numerous times and were unable to get hold of us. When I queried the contact numbers I was given an 084 cell number when mine is an 083 number and they have been calling me on it for the past 8 years. They had the correct home contact number but said after numerous calls nobody answered which is an absolute lie as my mother is house bound and never leaves the house. Our telephone also records the numbers of calls received when the telephone is not answered or if one is out - no such messages ever!! The book has now been destroyed and I have to take time out of my work day and go and stand in yet another never ending FNB queue to order another. This service is absolutely shocking and the attitude of the staff appalling.