Despondent Single Mum due to FNB Service

Wesbank, after receiving approval for my 3 month payment relief during this pandemic still debited my account. I called and was told I will have to do a reversal with FNB. Friday: I was on the call from 14:00-17:00 being passed from 1 consultant and having to top my airtime twice. Still no help.

Saturday: Same issue and was told to call Monday during debit order times.

Monday : Same on one call I actually got told no debit issues are being sorted. and the line cut.

If FNB have consultant working from home why is no one taking our calls. No one respond to mails. As a single mum to be keep using my airtime to claim back money that was debited is ridiculous. As I type this mail, I have topped my airtime and still on the call. I have 2 small kids and cannot put them at risk and go into the bank.