1 reviews | Active since Oct 2019
Despondent customer
I signed up for an FNB account (Premier Fusion) off the back of a campaign. I received an email on the 17/09/2020 mentioning that if I have my vehicle financed through Wesbank (which i do), and I open a gold checque account, have my salary deposited into it and have 2 debits come off of it then I can claim my free sign up gift after all the aforementioned criteria are met. I however did not sign up immediately, my memory fails me but I think I signed up in October 2020 where I was told that I actually qualify for the Fusion Premier account meaning my gift amount increased substanciaIly. I was told I would receive an sms with an option to choose my gift (there was 4 to choose from). I have not received such an sms. The one I received read 'Welcome to FNB. Choose your sign up offer: Reply 1 for the 15% cashback on your Wesbank installment'. No choice to choose any other option, I got this sms 13;14;15;16 of October. I then started to inquire as to how I go about choosing my gift but alas, it seemed no one I got through to knew anything about this campaign so I hit a wall with every call and email sent. I then tried the FNB Secure chat on my mobile, a call was logged CAS-***-F1Y4B9. This was escalated to the Campaigns department and this is where the wheels came off. I have chased multiple times since the call was logged on 19/January 2021. Whenever I chase I get the response that it is being escalated. I am not happy about this as I now feel like I was ******* to sign up for the ludracrous monthly fee FNB charges for this account.
I want my gift as promised and not empty promises that someone will get back to me as and when the campaigns department gives feedback. Who know when that will be....at this rate it might even be 2022
I was so happy to see traction of my issue once the complaint was logged. I was assured that I would receive an email that I would need to accept for the sign up gift to be released on the 15 February 2021. I received the email and accepted, however, the 15 February came and has gone and I have not heard a word from the Campaigns Department, neither the complaints agent dealing with the case, nor any fnb representative. My experience with fnb and this whole campaign was and is a big fat joke. I feel like cutting all ties with fnb as the campaign was one massive lie.
I was so happy to see traction of my issue once the complaint was logged. I was assured that I would receive an email that I would need to accept for the sign up gift to be released on the 15 February 2021. I received the email and accepted, however, the 15 February came and has gone and I have not heard a word from the Campaigns Department, neither the complaints agent dealing with the case, nor any fnb representative. My experience with fnb and this whole campaign was and is a big fat joke. I feel like cutting all ties with fnb as the campaign was one massive lie.