Despite complaints,no contact

Hi<br> I'm honestly so tired of fnb's service<br> I raised a complain on their website but noone bothers to contact me, showing they dont care'<br> <br> My problem is I had a gold account, and heard about the young professionals account, so I phoned and requested to move to a young professionals account.<br> <br> For the month of September, I learnt that I didnt earn any ebucks despite me having made the deposits required for the young prof account.<br> I phoned and was told that I was on a normal platinum account, despite me not even qualifying for this, so I basically lost out on atleast R100 worth of ebucks<br> I will be contacting someone from the banking regulator to find out if this is even legal.<br> <br> I have now moved back to a gold account and will soon be leaving to go to absa.<br> <br> Thanks for the terrible service