Despicable service from the *****s department!!

I am extremely extremely dissapointed and frustrated by the service that I have recieved from my soon to be Ex bank Fnb. I have had 4 debits from apple, whom I have no commitment with. These debits went off on 17 Nov for R229, 23 Nov for R139, 18 Dec for R229 and on 21 Dec for R139. This is a total of R736 of my hard earned money in the festive season that was budgeted for far more important things.

On all these occasions I contacted the chat desk and interacted with multiple bankers but got no assistance as the app also no longer has an option for unauthorised debits. I was sent a form to fill which i did and emailed to the *****s department but still recieved no help. I am short of these funds to spend on my kids and in this current economy, R736 is a lot of money.