Despicable service from FNB Sandton City Branch!!

<p>On saturday 28/01/17 i withdrew R1000 from their ATM hoping to transfer R200 to my nephew, a simple task ended being the most horrific experience of my life! </p> <p>As i was busy with the Cash deposit of R200 at the FNB ATM the ATM suddenly stopped processing the deposit and soon cancelled it and i received a recipeit stating that my "deposit" was unsuccessful - normally the ATM returns the notes deposited but this time that didn't happen, i proceded to ask for assistance from the "consultant" who was assisting customers at the ATM and she didn't have a clue as to how she could help me with my dilemma, she spoke to her manager who requested i fill-in a form which i did even though i wasn't satsified with the level of urgency that my query was given, i requested to speak to the manager and i literally saw him for 30 seconds as he walked away unconcerned about my R200 being stuck in their ATM, i submitted my form but i was never given a reference number which means my query wasn't taken seriously by the staff, i was promised a call today which i haven't received as i told them that i wouldn't leave my job and travel all the way to Sandton city in order for them to take my query seriously, in all the years that i have banked with FNB this is the first i have experienced such disgusting service!!!!! i'm very unhappy as a customer, can some in high authority call me ASAP!!!!</p>