Despicable service

[ ] As i spent 1 hour 23 minutes at fnb in eastgate mall pending an e wallet query where i had called their cellphone banking department on 4 ocassions (in branch) and spoke to 4 very unwilling and rude consultants, i still went home without any kind of asisstance. I now have a blocked ewallet extra account with my money in it and i was told that the money could have reversed itself back to the sender and that the only way i could get help was to open an fnb account. After this poor service what on earth could possess me to do that when i am not a client of fnb and i am fed a load of bull, poor, unfriendly, unwelcoming attitude from both the telephonic consultants and the ones on site at the branch. I had taken 2 ticket numbers, bustled to go outside to the atm then back and forth and when i eventually decided to leave i was passionately told "whatever". I'd understand if perhaps i was rude or i shouted or even gave any kind of negative attitude towards any of these people but i was being punished because i did not want to open a new fnb account. I wish they knew why i needed that money at that time. A relative of mine lost their sister and they needed transport money to be able to go and attend to the young children suddenly left motherless, and now thanks to the greed of fnb and thier cruel consultants, she couldnt make it today meaning she has to wait for me to make other means for her to get to her recently deceased sisters children. The disappoint i have is beyond words, I'm more sad and downtrodden than angry because i feel, "if only they knew" :( Thank you best bank in South Africa, i feel sorry for those who proudly call you thier bank. Wow!