Despicable customer service! Employees claim to know nothing!

<p>On 10 May I requested an increase on my existing credit card, I received an SMS to confirm that it was approved and would be in effect in 48hours. This was not done, on 13 May I attempt contacting the relevant department but was met with a "office hours from Monday - Friday" automated message,despite FNB boasting a 24/7 call centre. One of my calls can be traced at 9:34am on 13 May. I eventually speak to a woman claiming to be the manager Sandra Dee Aslett, she said I should have received documents to forward back to FNB, I had not received these documents. I get the documents, sign and forward them to Sandra who does not give me any further information, on 16 May I call Sandra and am told she is not in, I then ask to speak to her superior and she magically is in to answer the phone and proceeds to tell me that she has no idea what the turn around time will be or even if she has requested all the correct documents. Is this really the level of management employed at FNB?! This call took place at 12:13pm on 16 May. On 17 May I receive a request from FNB for several documents inclduing an employment letter and tax documents because FNB thinks I am requesting new credit card! I queried this with the so called manager Sandra, but she has not been inclined to respond. What on earth is going on?? This is the height of despicable customer service! Please can someone, who actuallu knows what going on, get back to me today.</p>