1 reviews | Active since Jul 2015
DESPICABLE AND *********** ,
I have banked with FNB for a while with the idea and guarantee that its by far the world class security. However today i was proven otherwise when i woke up to a transaction of R2,152.94 on the 23 Dec 2022 at 05:22:35. When i reported it as fruad the banker i was chating to said i should fill a form and wait 10 working days. Firstly the transaction is still pennding and if it was a so called purchase how did i not get any OTP to authorise it. Despicable if you ask me! How does such a big bank allow such to happen when its been once voted top security!!! Even the form i was sent didn't open and when you chating to these people online they quick to drop the chat and but take ages to response . This is not my first enconter with FNB chat not being effective , there was a time when i had a transaction when i had withdraw cash and cash was some how reversed back in the account but i had never received it back!!! When enquiring i was not assisted to my satifaction but i let it go cause it was R500. Now this is alot of money which i want back now. Worse part is i have not had that debt in my account but nor transaction in 2022 but it still went of, how ? Im raging and want my money back as in yesterday including that R500 now !! DESPICABLE AND *********** ,how FNB allows ********** transaction to go through without authorisation from Client!!!
***NFI logged a complaint via Hello peter ref number above ,however since i didn't received any communication in terms on call besides a email and response on hello peter. I went ahead and tried to go to the brunch to get my some help. Fristly i wanted and desparately needed that cash taken so waiting 24/48 hours was way out of the question. I went to FNB Gateway brunch at 10:15 and Sarika and Thabile gave me 5 star treatment i must say but it was being on the phone for almost 4 hours being pasted from pillar to post and to a point where im not sure where its agents being mis informed or just not interested at doing they job. I called and waited for about 39mins till i got ahold of someone who transferred me to Wisani who transferred me to Rebohile who was suppose to reverse the transaction but was of no help and after 47:10 mins I was transferred again to Siyanda at this point it was a whole hours and a few mins and when i got to him i was transferred AGAIN to online and i spoke to Alice/a Rakudu and was put through to authorisation and provided with number *** and spoke to Bongani Ndzeru from Aspire. Yet again i was put through to Sam who was horrible and disrepectful and rude as hell after he gave me whoever that customer services was called he dropped the call on me as he advised he was transfering me, as i asked for his surname he advised he works on a first name base and he works at authorisation. Finally i was put through to ***** and where Ntseko logged a ***** case and cancelled my card and transferred me back again to accounts where i spoke to Kevin who was meant to reverse the cash back in my account but couldn't and put me through to online AGAIN and spoke to Smelani who put me through to Thabiso and ended up being put through Mphumla and she sent a form to fill in and and send back so i can get the cash reversed as it was still under pennding states.However that was not so ,high irate and going to the ombudsman if my query is not yet sorted.
***NFI logged a complaint via Hello peter ref number above ,however since i didn't received any communication in terms on call besides a email and response on hello peter. I went ahead and tried to go to the brunch to get my some help. Fristly i wanted and desparately needed that cash taken so waiting 24/48 hours was way out of the question. I went to FNB Gateway brunch at 10:15 and Sarika and Thabile gave me 5 star treatment i must say but it was being on the phone for almost 4 hours being pasted from pillar to post and to a point where im not sure where its agents being mis informed or just not interested at doing they job. I called and waited for about 39mins till i got ahold of someone who transferred me to Wisani who transferred me to Rebohile who was suppose to reverse the transaction but was of no help and after 47:10 mins I was transferred again to Siyanda at this point it was a whole hours and a few mins and when i got to him i was transferred AGAIN to online and i spoke to Alice/a Rakudu and was put through to authorisation and provided with number *** and spoke to Bongani Ndzeru from Aspire. Yet again i was put through to Sam who was horrible and disrepectful and rude as hell after he gave me whoever that customer services was called he dropped the call on me as he advised he was transfering me, as i asked for his surname he advised he works on a first name base and he works at authorisation. Finally i was put through to ***** and where Ntseko logged a ***** case and cancelled my card and transferred me back again to accounts where i spoke to Kevin who was meant to reverse the cash back in my account but couldn't and put me through to online AGAIN and spoke to Smelani who put me through to Thabiso and ended up being put through Mphumla and she sent a form to fill in and and send back so i can get the cash reversed as it was still under pennding states.However that was not so ,high irate and going to the ombudsman if my query is not yet sorted.