Desperate Customer

I would really appreciate it if someone could assist me with the PS5 I've bought with you Black Friday special. I haven't approved the debit order as yet because I have a few questions that I first want to be answered please. I have to approve the debit order by 8pm tomorrow. I'm scared I'll miss the deadline. I've tried reaching out to you chat platform but had no joy. I've spoken to 4 different people and still no answer. Some of them kept on being disconnected. I would really like to keep the deal, but I want to make sure I'll be receiving the Ebucks monthly, even if it means I must change my account. Can someone please call me back. Thank you