Derbit Order Dispute-Mrs Ntombifuthi Ndlovu

Item: FNB (First National Bank)
Rating: 1
Author: Ntombifuthi N

I will not rest until FNB give me feedback with regards to my derbit order dispute.

it is now more than two weeks without any feedback from FNB Boulders in Midrand.

this is abut a derbit order which i disputed four month ago, the first consultant you tried to assist me is Matilda and then it was Mosima who even requested that i send them my account number as though they were going to assist me. both Matilda and Mosima are now responding to my maild or calls, i am left in the dark not knowing what is happening with my dispute.

i real dont know who to cotact or speak to now and I am very disappointed with FNB Boulders Midrand.

Regards

Mrs Ntombifuthi Ndlovu

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

14 Nov 2018, 14:02

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply14 Nov 2018, 14:02

Official

Good Day,

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Ntombifuthi N's updateReviewer Update

14 Nov 2018, 15:04

Afternoon thank you for the feedback and hope this will be resolved soon Regards Ntombifuthi

Ntombifuthi N's update14 Nov 2018, 15:04

Reviewer Update

Afternoon thank you for the feedback and hope this will be resolved soon Regards Ntombifuthi