Derbit Order Dispute

I opened a joint account 6 years ago with my boyfriend then but who is now my husband. this year 2018 in July we contacted FNB in Midrand Boulders about the money and we were told that we withdrew the money which is not the case. the consultant who assisted us told us that joint accounts were nologer existing, she however went through the account which showed that we had withdrawn the money which is not true, she then made us complete a form to dispute the derbit orders. it has been three months now, still no feedback from FNB Midrand Boulders. Every time i call the consultant and even go to the bank she tells me that they are still investigating. Investigating for three months, I am so disappointed with FNB, it looks like they dont want to give us our money.

Please assist me Frustrated Customer

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